The Customer Churn
Personal example of most account churns.... hummm. To keep things on the up and up I will address this company buy the name of " Locks Connections". Now "Locks Connections" has the most proficient connection service for your everday household electronic needs such as for you or your families viewing pleasure and long distance communication needs and so forth. With the illusion of combinding all of these items in what is referred as a "bundle package" it would seem as though money was being saved. After about 6 months of service with this particular company I notice a ridicious price spike in my monthly billing. Well as you'll would already presume, this prompted be to contact my previous provider of these services. The call to my previous provider lasted about 2 1/2 hours mostly due to the customer service process. Now I know better than most about customer service simply because that is my current occupation. With knowing the 1,2,3's of this process I expected some of the run around but with this company it was just a plain "I don't care" type of atmosphere and the thing is it was like that no matter what I may had been calling for. So after it was all said and done it to all the attitudes from front line customer service agents to a corporate exceutive by the "way was upset with me because I couldn't understand him clearly on the account of his deep accent" and constantly questioning me if I understood english. The crazy thing was I understood the billing and why there was a price change but the chain of command was so unprofessional and how they expressed that I will just have to get us to the fact that they will be hiking up the price of these services every 6 months or so. Honestly, because of the customer service chain of command that was the main reason for switching my provider. If I felt that the pricing of my services were to high I could have easily just reduced some of my service and the company would still have my business, but rudeness on the companies behalf is why most accounts churn happens.
Churn
